Privacy Policy

Last updated: November 1, 2026

Canada Kratom Store (“we”, “us”, “our”) operates the online store at https://canadakratomstore.com (the “Site”). This policy describes the personal information we collect when you browse the Site, create an account or place an order, why we collect it, who receives it, and the choices you have. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, because we serve customers in Quebec, the Act respecting the protection of personal information in the private sector as amended by Quebec’s Law 25.

Information we collect

Order and account details: your name, billing and shipping addresses, email address, phone number, the products you order, your order history and, if you open an account, your login credentials.
Payment information: we never see or store full card numbers. Interac e-Transfer payments are sent through your own bank, and we receive the transfer details your bank shares with us. Cash or credit card payments on delivery are collected at the door when your package arrives. Cryptocurrency payments are processed by CoinPayments, which shares the transaction status with us.
Messages: what you send us through our contact form or by email.
Rewards and referrals: if you join our loyalty rewards program or our affiliate program, your points, referrals and related activity.
Device and usage data: your IP address, browser and device type, pages viewed, the site that referred you and the date and time of your visit, collected through server logs, security tools and cookies.
Order source: WooCommerce records how you arrived at the Site (for example a referring website or campaign link) and attaches that information to your order.

How we use it

to process, ship and track your orders and handle returns and store credit;
to send order confirmations, shipping notices and other service emails;
to answer your questions and support requests;
to run the rewards and affiliate programs;
to send newsletters and offers, only if you have subscribed (you can unsubscribe at any time using the link in each email);
to protect the Site and our customers against fraud, spam and attacks;
to understand how the Site is used so we can improve it;
to meet our legal, tax and accounting obligations.

Who we share it with

We do not sell or rent your personal information. We share it only with the service providers that help us run the store, and only what each one needs:

Shipping: Canada Post and our shipping software (ShipStation) receive your name, address, phone number and email address to create labels and deliver your order.
Payments: CoinPayments, for cryptocurrency payments.
Email marketing: Mailchimp (Intuit) stores subscriber emails and related purchase activity, and runs a site script that measures how our emails perform.
Analytics and advertising: Google Analytics and the Meta (Facebook) Pixel collect usage data through cookies to measure traffic and the results of our ads.
Rewards program: Appsmav (Gratisfaction), which operates our loyalty points program.
Hosting, security and delivery: our web host, Cloudflare (which delivers and protects the Site and processes IP addresses and request data), and our security and email delivery tools.
Legal requirements: authorities or other parties when the law requires it, or to protect our rights and the safety of others.

Processing outside Quebec and Canada

Some of these providers store or process information in the United States or other countries, where it may be subject to local laws. When personal information about our Quebec customers is communicated outside Quebec, we first consider whether it will receive adequate protection, as Quebec law requires.

Cookies and similar technologies

Essential: cart, checkout, account login, language preference and Cloudflare security cookies. The store cannot work properly without them.
Analytics: Google Analytics cookies that measure visits and page views.
Marketing: the Meta Pixel and Mailchimp site tracking, which help us measure our ads and emails.
Order attribution: WooCommerce cookies that record the source of your visit for your order.

You can block or delete cookies in your browser settings. Blocking essential cookies may prevent the cart and checkout from working.

How long we keep it

We keep order and account records for as long as we need them to fulfil orders, process returns and meet our tax and accounting obligations (generally six years under Canadian tax law), then delete or anonymize them. Newsletter data is kept until you unsubscribe or ask us to delete it.

Security

The Site uses encrypted (HTTPS) connections, access to customer data is limited to the people who need it, and we use security monitoring. No transmission or storage method is completely secure, so we cannot guarantee absolute security. If a confidentiality incident creates a risk of serious harm, we will notify you and the appropriate privacy regulator as the law requires.

Your rights

You may ask to access the personal information we hold about you, to correct it, to withdraw your consent to its use (for example for newsletters) or to have it deleted, subject to records we must keep by law. Quebec residents also have the rights provided by Quebec law, including the right to receive their information in a structured, commonly used technological format. We respond to requests within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information du Québec.

Adults only

The Site is intended for adults. We do not knowingly collect personal information from minors.

Contact us

Questions, requests or complaints about this policy or your personal information can be sent to the person in charge of the protection of personal information at Canada Kratom Store by email at canadakratomstore@gmail.com or through our contact page.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed, and significant changes will be posted on this page.